TICKETS AND BOOKINGS

• Who can avail of a child ticket?

A child is anyone under the age of 12

• Who can avail of a teen ticket?

A teen is anyone aged from the age of 13 to 17

• What is a student ticket?

A student ticket can be bought at a discounted rate once you are a student and can provide a valid, in date student card.

• Who can avail of a senior citizen tickets?

Anyone over the age of 65.

• Who do I contact if I have a problem with my booking?

Please contact the cinema you purchased the ticket for by email. Please click on this link – https://imc.ie/contact-us/

• How will I receive my ticket?

If you book your ticket online you will receive an e-ticket which can be scanned directly on your phone to gain access to the screen.

• How will my booking appear on my bank statement?

Transactions processed by IMC will appear on the cardholder’s bank or card statement as ‘IMC,’ it will then give the abbreviation of the specific cinema it was booked in.

• Do you have Autism friendly screenings?

Our ‘Sensory Friendly’ screenings are designed for guests with autism or sensory disorders. During a ‘Sensory Screening’ the lights are left on low, the sound is turned down and subtitles are played. Each IMC branch will have a different Sensory screening available and the movie will change each week based on demand.

• What is your carers policy?

Carers are entitled to free admission to a screening only upon producing a valid HSE Carers Card or Nursing Home Card, when accompanying the cared for person. Public Service ID cards are not acceptable forms of identification. Subject to two weeks ‘Free List Suspended’ and management reserve the right to refuse admission/ not honor the card where they have reason to believe it is misused or outside of the IMC terms and conditions.  

• How do I cancel or change my booking?

Once the booking has been made, the ticket cannot be cancelled, refunded or transferred.

• What does a family ticket include?

A Family ticket can only be purchased by groups of 2 Adults and 2 Children or 1 Adult and 3 Children. Other groups will be refused entry. The tickets will not be refunded or exchanged.

• What is on in the kid’s club?

The kids club shows vary each week based on popularity and demand. Click on the ‘kids club’ section of our website for more information.

• Where will I find my e-ticket?

Your e-ticket will be emailed to the email address you provide when you purchase tickets online. Please ensure you enter the correct email address when purchasing tickets online. If you do not receive your e-ticket by email, please in the first instance check the junk folder in your email. If you still have not received the email please contact the cinema directly by email and they can confirm whether your booking has been processed.

• It appears I have been charged twice for my purchase?

If there is more than one entry from IMC on your bank statement relating to your recent order with us, then in the majority of cases be assured that you are unlikely to have been double charged. Instead, one of the entries is likely to be a Card pre-authorisation, and not a charge. The reason for the two charges appearing is that sometimes your bank statement isn’t updated immediately, meaning that you see both the pre-authorisation and the final charge on your statement. This should automatically correct itself in the coming days. If you have a concern you were double charged, you should contact the cinema you booked with by email and they will investigate the matter for you.

GENERAL INFO

• What time does the cinema open?

Each cinema has different openings times. Each cinema will open approx 30mins before their first showing.

• What ID can I use?

Any valid form of photo ID that contains your picture, your date of birth, and is in-date.

• Can I use cash to pay at the cinema when I arrive?

IMC are not accepting any cash payments at present due to Covid 19. Payments must be made by Visa/Mastercard only at this time.

• I have left something in the cinema, who do I contact?

Please contact the cinema directly by email and they will assist you, or message us on Facebook. https://imc.ie/contact-us/

• How does allocated seating work?

Allocated seating means that you are assigned a seat when you buy your ticket. This system is in place for most of our screens. Please sit in the seat you have been assigned and if you find other patrons in your seat, please notify a member of IMC staff and they will assist you. You will be asked to move to your allocated seat if necessary.

• Can I bring my own food or drink to the cinema?

No. Only food that is purchased on the cinema premises can be consumed on the premises. Patrons may be asked to dispose of any food or drink that has been purchased externally.

• What are the age restrictions for IMC?

IMC use IFCO and BBFC ratings for rating movies. This information is available for each movie on our website, and further information is on the IFCO and BBFC websites. Patrons may be asked to present ID, and IMC staff have the right to refuse entry if necessary. 

• Can I smoke or consume alcohol on the premises?

Some IMC branches sell alcohol, and this can be consumed by patrons over the age of 18 who produce a valid ID. Patrons may not consume alcohol bought externally and may be asked to leave if they do so.

Smoking and e-cigarettes are not permitted. 

• Can I book tickets over the phone?

We do not accept phone bookings. Tickets can be purchased online, on the app or in-store.

• What does 12A mean?

This rating is given by IFCO and means that a patron under the age of 12 can attend a movie if they are accompanied by an adult.

• What does 15A mean?

This rating is given by IFCO and means that a patron under the age of 15 can attend a movie if they are accompanied by an adult.

• Do IMC sell gift cards?

Yes we sell gift cards on our website and in-store. These are valid for 5 years from the date of purchase.
To purchase a gift card please click on this link – https://shop.imc.ie/

• If I have balance left on my gift card, can I get a refund?

We cannot issue a refund, but the balance can be used on your next cinema purchase.

• My gift card has been lost or stolen, can I get a replacement?

The gift cards are the responsibility of the purchaser and IMC will not replace or refund any lost or stolen gift cards. You will receive an email confirmation of your gift card, so this should be accessible at all times to the patron. 

• How do I delete or update my IMC account?

Please contact [email protected]

• What is LUXX

Our LUXX screens are fitted with deluxe recliner seats and state of the art sound systems for the ultimate cinema experience.

What is GALACTIC

Our GALACTIC screens are fitted with premium red leather seats and Dolby Atmos sound systems.